In today's competitive, service-oriented environment, the successful commercial real estate practitioner must become the client advocate, providing real solutions and advice, based on identified client objectives and goals.

Operational Excellence provides the practitioner with the tools, knowledge and motivation to offer a higher level of customer service while improving the skills and systems that will enhance professional competence.

• Focus on systems and procedures that enable participants to consistently deliver superior service
• The integration of technology and its role in enabling the practitioner to operate in a far more effective and efficient manner
• The identification and evolution of financial procedures, formulae and skills to enhance the practitioners' ability to meet client needs
• Creating solutions through thorough needs analysis
• The development of lasting relationships and agreements during the negotiating process

This interactive course will provide each participant with an opportunity to practice and demonstrate skills taught through role-play, class discussion and presentation.

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