In today's challenging market where building owners and managers are competing for new customers and struggling to hold on to those they have, there is a newfound devotion to the custmer based on a blinding flash of the obvious: Satisfied customers are a company's most precious resource.

Tenants or Guests addresses the paradoxical need to provide more service to an increasingly sophisticated customer: while dealing with the corporate issue of profitability, budgetary constraints, and a challenging market.

The training program, Tenants or Guests, is not a short-term tractic employed to ride out current market conditions. It is a top-down, and bottom-up training program based on a collaborative effort, practiced by every member of the organization, every day, and focuses on the importance of developing a foundation of commitment to the excellence, then perfecting and implementing a service-oriented approach to customer retention throughout the portfolio, regardless of where the service is delivered, or by whom.

The goals of Tenants of Guests are numerous, but the key objective is to implement a service culture so embedded in principles of excellence as the encourage existing clients to seek out and request only those properties that are owned and/or operated by your organization, attract new customers, and develop a reputation that induces existing and prospective customers to do business with you in the future.